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A critical aspect of CLIC’s success is its commitment to quality in all of the products it delivers.   

To ensure that the project, evaluation or assessment is responsive to the strategic needs of the Client, and key stakeholders we will employ a quality-focused consultative approach in the design and delivery of  each stage of our work. Our technical quality assurance process is built on:


Quality Planning - We work with our clients to analyze and respond to their needs to ensure that management and implementation plans meet their expectations. The specific tools that we have developed and use include management and administrative guides, reporting tools and project management practices.


Quality Assurance - We complete project reviews at regular intervals to ensure compliance to the TOR and alignment with the project’s outcomes and client’s expectations.


Quality Control - We employ monitoring and evaluation processes to ensure that project meets expected results. Where divergence is identified, an action plan to remedy deficiencies is immediately developed and implemented.


A key element of our quality management system is establishing trust and open dialogue with partners and clients. To achieve this, we employ a three-pronged approach that includes communications, consultative reporting, ongoing communications and monitoring and evaluation.


Communications: At inception, the team will work with the Client, project staff to develop and agree on the tools, questions and synthesis of the evaluation, assessment, project or programme. A communications protocol will be collaboratively developed to streamline reporting methods and timeframes.


Consultative Reporting: The team employs a participatory management approach and an interim progress report can be developed to share relevant information as well as updates related to challenges and/or project risks.


Ongoing Communications: The Team Leader, Project Manager and local experts will contribute to open communications with the Client and other agreed upon stakeholders, as necessary to inform and update them on progress and/or issues identified throughout the evaluation, assessment, project or programme.


We work to include various stakeholders, beneficiaries, and other actors in all of our evaluations, assessments, training programmes and/or projects right from the inception phase. We understand that changes to socio-cultural, economic, technological and political paradigms can adversely affect the rollout of programmes or projects and can have significant affects on all formative and summative evaluations.  Any participation by community members, partners, clients and other actors will be affected when issues of individual or national conflict, and insecurity are at play.  CLIC has a reputation for working in high conflict affected areas, to quickly build trust with local organizations and individuals in order to include their thoughts, impressions towards interventions that have or will impact their lives. CLIC works to protect the identity of individuals who participate in our assessments, evaluations or projects in order to gain honest and comprehensive insight from participants. This insight is then incorporated as neutral feedback into the interim or final reports and presented to clients for their consideration. We have had incredible success using this strategy and often the insight we present to clients lets them mitigate issues and challenges earlier that otherwise possible.


The Project Team will employ strategies throughout the duration of the project, promote and encourage women to be active and engaged through direct participation. Strategies will include, but are not limited to: composition of the assessment team, selection of participants for key informant interviews and focus group discussions; gender-sensitive facilitation practices that ensure women’s voices and participation are brought forward, and representation in all phases of the project, assessment or evaluation.

To encourage the consideration of how women entrepreneurs, face multiple challenges throughout their personal and public lives related to managing, owing, operating and participating in the working world, it will be important during this assessment to integrate gender equality issues from the design phase of the methodology into all phases of the project, assessment, or evaluation. Gender considerations will include but are not limited to the following:

Gender analysis: A gender analysis is necessary in order to monitor and assess how an intervention affected women, men, gender relations and gender equality thereby determining what the starting point is.

Disaggregation of various stakeholder groups and beneficiaries: Data will be collected in a disaggregated manner (e.g. by gender, ethnicity, age etc.). The desk review will seek to understand both the policy and normative frameworks of all of the current alternative dispute resolution systems function, how they were implemented, monitored and if there has been any evaluation to date on tracking performance and mitigating issues; and perhaps most importantly start to bring to light and identify the structural causes of gender discrimination and inequalities if any. 

Barrier Analysis:  A barrier analysis will identify which obstacles to participation for females existed or still exist in the communities that are based on norms, which can be countered over time with training and advocacy, which barriers are more common in certain sectors of the economy.

Mixed Methods approach: an appropriate mix of qualitative and quantitative methods to gather and analyse data. This includes, and is not limited to: desk review, one to one interviews, focus groups, national conferences, qualitiative and quantitative data gathering methodologies etc.


  • Learn about how a programme is functioning, what worked well, what did not; and what this means for the programme and other similar programmes in the future.

  • The process of engaging national constituents and beneficiaries in the evaluation, assessment or project can help individuals and groups develop the capabilities and confidence to participate in broader processes of social change and equip them with the knowledge to challenge existing non-inclusive and gender blind development strategies.

  • Foster empowerment through the participation of individuals and groups in the creation of knowledge about the intervention and other aspects of the evaluation, assessment or project process and the subsequent communication of results.

  • Improve future decision-making about programme design, implementation, and resource allocation by providing knowledge on participants and stakeholders' needs, programme functioning, and programme effects.

  • Enhance accountability by providing information to stakeholders, participants, judicial systems, business leaders, civil society actors who are impacted by the project, evaluation or assessment.

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